Customer Service

Customer Loyalty Effect

Summary:
Great customer service can turn average customers into loyal fans of your business.
 
Duration: 5:18
AUD $1.05 - $3.00

Customer Service Excellence Part 1

Summary:

This introductory video course will explore and equip you with the skill-set to gain valuable knowledge to provide service excellence to your customers.

Duration: 18:44 min
AUD $2.80 - $8.00

Customer Service Excellence Part 2

Summary:

This second video of the series will continue to explore and equip you with more essential skills and additional knowledge to continue your customer service excellence. 

Duration: 13:28 min
AUD $1.75 - $5.00

Customer Complaint Handling

Summary:

Research has shown that 95% of customers will give you a second chance if you handle their complaint successfully. 

Duration: 11:37 min
AUD $1.75 - $5.00

Telephone Etiquette

Summary:

Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company.

Duration: 7:01 min
AUD $1.75 - $5.00

Customer Service Success

Summary:

Consumers now rate customer service as the most important factor when deciding to do business with a company. So it’s really important to understand and avoid certain behaviours that make our customers angry.

Duration: 13:05 min
AUD $1.75 - $5.00