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These videos authored by subject-matter experts put you on the fast track for business improvement and personal development. There are more than 90 to choose from and counting—contact us if you want to know which are customisable. To leverage these quality training resources, choose a pricing plan that is right for you.

Customer Service

Customer Loyalty Effect

Summary:

Great customer service can turn average customers into loyal fans of your business.

Duration: 5:18
AUD $1.05 - $3.00

Customer Service Excellence Part 1

Summary:

This introductory video course will explore and equip you with the skill-set to gain valuable knowledge to provide service excellence to your customers.

Duration: 18:44 min
AUD $2.80 - $8.00

Customer Service Excellence Part 2

Summary:

This second video of the series will continue to explore and equip you with more essential skills and additional knowledge to continue your customer service excellence. 

Duration: 13:28 min
AUD $1.75 - $5.00

Customer Complaint Handling

Summary:

Research has shown that 95% of customers will give you a second chance if you handle their complaint successfully. 

Duration: 11:37 min
AUD $1.75 - $5.00

Telephone Etiquette

Summary:

Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company.

Duration: 7:01 min
AUD $1.75 - $5.00

Customer Service Success

Summary:

Consumers now rate customer service as the most important factor when deciding to do business with a company. So it’s really important to understand and avoid certain behaviours that make our customers angry.

Duration: 13:05 min
AUD $1.75 - $5.00

Velpic lessons are available to all subscribers to Velpic’s cloud-based elearning platform. To find the Velpic subscription plan that is right for you, please browse our pricing page.

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