Training and Implementation Services Terms and Conditions

  1. Terms of Agreement

    1. 1.1 This Agreement starts when you sign and date the Order Form for our training and implementation services. We will acknowledge receipt of your order by email. If the Order Form is not dated, this Agreement will commence when we send our acknowledgement email. This Agreement ends when it is terminated under paragraph 5.
    2. 1.2 You acknowledge that we own all of the intellectual property rights in all materials provided to, or accessible by, you; and that all training materials are correct as at the time of their provision to you.
    3. 1.3 Words commencing in capital letters in these terms bear the same meaning as set out in the Order Form.
    4. 1.4 The “Velpic Terms of Use” set out on our website shall also apply to the relationship between us to the extent that they are not inconsistent with the terms set out herein; or on the Order Form. Those terms can be accessed at:
  2. Your obligations

    1. 2.1 You agree to pay the training Fees as per the payment terms outlined on the Order Form. Where no payment terms are specified, terms will be either payment via Credit Card on the specified contract start date or on receipt of the signed Order Form where a contract start date is not specified.
    2. 2.2 A request to change onsite training dates or times must be received at least 7 days prior to booked training. You agree to bear any charges related to changes for flight and accommodation bookings related to the reschedule. We will advise you in advance of these costs, which you must agree to in writing before we can commence changing the existing arrangements. While we will use our best endeavours, we cannot guarantee that rescheduled training can be met on your dates.
    3. 2.3 You shall endeavour to schedule all elements of the training package you have purchased within 30-days of the contract start date; or the date of the signed Order Form where a contract start date is not specified.
    4. 2.4 You agree that the training package purchased must be consumed within 3 months of the date of the signed Order Form; or the contract start date (whichever occurs later) and that any unused elements are not subject to refund or renewal.
  3. Our obligations

    1. 3.1 We will either bill your credit card or invoice for full payment of the training course subject to the payment terms as outlined in clause 2.1
    2. 3.2 We will endeavour to facilitate your preferred training dates, times and locations, subject to availability.
    3. 3.3 We will endeavour to provide all elements of the training package booked, subject to availability.
  4. Liability

    1. 4.1 Our liability to you for any loss or damage from whatever cause (and whether direct, indirect or consequential) is limited to damages of an amount equal to the Fee, including any loss or damage arising from cancellation under clause 6.2..
  5. Termination

    1. 5.1 Subject to clause 5.2, this agreement will terminate when the training is complete; or 3 months from the date of the Order Form; or 3 months from the contract start date, whichever occurs first.
    2. 5.2 Notwithstanding clause 5.1, if you are in material breach of any of the terms of this Agreement and if the breach is not remedied within the period of ten days after we have given you written notice of it, this Agreement shall immediately terminate, save for clauses 1.2, 2.1, 4 and 5.3.
    3. 5.3 Training packages are non refundable in full or in part in the case of either termination, cancellation or non-use of some, or all, of the elements of the training package.
  6. Cancellation

    1. 6.1 If you wish to cancel a training course you must notify us in writing and at least 7 days in advance of the date set for the training course to begin.
    2. 6.2 We reserve the right to cancel any training event. We will endeavour to provide a minimum of 7 days notice wherever possible. If we cancel a training course we will work with you to reschedule your course as soon as possible.